A basic understanding of IT concepts and familiarity with how IT services support business operations is helpful. No prior ITIL certification or deep technical expertise is required, as the course covers ITIL 4 fundamentals from the ground up.

The course covers key concepts of service management, value co-creation, the four dimensions of service management, the ITIL Service Value System (including Guiding Principles, Service Value Chain, and Governance), ITIL management practices (general, service, and technical), and comprehensive exam preparation with mock tests and case studies.

The course runs for 4 weeks. You should expect to dedicate approximately 8-10 hours per week, including live classes, hands-on exercises, practice exams, and self-study to thoroughly prepare for the ITIL 4 Foundation certification exam.

The course includes hands-on exercises, case studies, and practical applications throughout. You will work on industry-relevant projects such as designing ITIL 4-based service improvement plans and building service value streams, in addition to mock exams and guided practice sessions.

The ITIL 4 Foundation certification is globally recognized and valued across industries. Completing this course prepares you for roles such as IT Service Manager, IT Service Delivery Manager, IT Operations Manager, and IT Business Analyst. It demonstrates your ability to optimize IT services, drive value, and align IT with business strategy.

You will work extensively with the ITIL 4 framework, including the Service Value System, Service Value Chain, Continual Improvement model, and the seven Guiding Principles. The course also uses practice exam simulators and case study templates to reinforce learning and prepare you for the certification exam.

The Micro Degree course is an online LIVE course, where LIVE sessions will be conducted online on our Classroom platform. Prior to the start of the course, you'll receive preparatory material in the form of recorded content which can be access on the same platform.

In this course instructors will use English language for teaching.

Upon successful registration, you will receive a confirmation email on your registered email ID. In this email you will receive login details for your newly created account on the Edyoda Classroom platform (https://classroom.edyoda.com). Additionally, you will receive a PDF guide containing step-by-step instructions on how to utilize the platform to access live sessions and learning materials.

Our instructors are the industry experts with a minimum working experience of 10 years with a strong technical and teaching background. They bring industry knowledge and practical expertise to the course.

Yes, the course includes online assignments, quizzes, and a final project to reinforce your learning and assess your proficiency in ITIL 4 Foundation.

Yes, you can interact with instructors and fellow students through discussion forums, live Q&A sessions. We encourage a supportive learning community.

We offer a 100% money-back guarantee to ensure your complete satisfaction. If you're not satisfied, you can request a full refund within 3 days of purchase or before the second session, whichever comes earlier. Simply contact our support team(support@edyoda.com) with your purchase details, such as the order ID or email address, and share your reason for the refund. Requests made after 3 days or after the second session will not be eligible for a refund. There are no hidden charges, you will receive the full amount paid. Refunds are processed within 7–10 business days and credited back to your original payment method.